Shipping and Returns

Shipping

• We deliver nationwide across Pakistan — Karachi, Lahore, Islamabad, and all major and smaller cities.
• Free delivery all over Pakistan on every order.
• Standard delivery time: 4–6 working days after your order is confirmed and dispatched.
• You’ll receive a tracking update via SMS/WhatsApp once your parcel is shipped.
• Cash on Delivery (COD) is available nationwide. Online payment options are also available at checkout.

Order Confirmation
Orders are confirmed via a follow-up WhatsApp call/message. Please keep your phone reachable so we can confirm delivery details.

Unboxing Video
We strongly recommend recording an unboxing video from the moment you receive your sealed parcel. This is required to process any damage or wrong-item claims.

Returns & Exchange
Due to the personal-care nature of fragrance products, we do not accept returns or exchanges for change of mind, or on any bottle that has been opened, used, or sprayed.

We do accept a replacement or refund if:

• Your parcel arrives visibly damaged (you may refuse delivery at the door in this case), or
• Your bottle arrives broken, leaking, or defective, or
• You received the wrong product.

Claims must be reported within 3 days of delivery, via WhatsApp, along with your order number and unboxing video/photos. Approved replacements are shipped at no extra cost to you.

Delivery Issues
If your order hasn’t arrived within the estimated window, message us on WhatsApp with your order number and we’ll look into it immediately.